Cisco migration solutions

Break free from PBX lock-in.

Your contact center choice doesn’t have to be dependent on your PBX choice. Invest in the best-in class cloud contact center.

Eliminate dependencies. Be empowered.

Feeling the pain of interacting with multiple vendors to get basic contact center features up and running? How about the pain of waiting in long IT queues for simple operational changes? Migrate to a cloud-native platform now.
Proven risk-free migrations.
500+ Cisco customers migrated
Migrate with the confidence of proven and perfected Cisco migrations using prescriptive, repeatable processes and methods.
Self-administered call flows
All Cisco UCCE call flows map to NICE CXone, which means no more third party vendors just to change your call flows.
Don’t miss Cisco UCCE favorites
Transition seamlessly with a thorough mapping of all Cisco UCCE terms, agent states, call flows, reports and KPIs.
Succeed with Cisco migration team
Ensure success with best practices from an expert Cisco migration team with designated solution architects and customer success advisors.
What our customers are saying.
“Before CXone, we couldn’t report on overall contacts across our 17 locations worldwide. Now—for the first time—we have insight into our company’s global performance.” —Kim Carrillo Operations Manager, Fossil. Moved to NICE from Cisco
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Full of features. And possibilities.
1-1 mapping of Cisco UCCE terms
Cisco UCCE terms, agent states, call flows and KPIs map to NICE CXone.
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Cisco UIC parity reports
Get out of the box Cisco UIC parity reports and other enhanced custom reports.
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Cisco UCCE screens mapped
Ensure faster onboarding and ramp-up for your agents and supervisors with Cisco UCCE screens mapped.
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Business consulting services
From common to customized, our experts tailor solutions for your unique needs and requirements.
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Professional services
Technical know-how, tools, and experience to ensure seamless migrations.
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Training and education
Onboard successfully with tailored training every step of the way.
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White Papers

Cisco migration brochure

Learn Cisco migration capabilities.

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Case Studies

Mobile Mini relies on CXone for improved operational efficiency

Improved routing improves efficiencies

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Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

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