CXone Packages
Start where you are, grow with your business.
Customer Engagement
Engage customers better with digital, voice, or blended omnichannel service
Contact center Essentials

Deliver better customer experiences through agent empowerment

Contact center
Core

Optimize efficiency and savings with performance and workforce management

Contact center Complete

Forge deeper loyalty with each customer through deep insights and personalization

Simplicity and affordability that fit just right.
The right-sized solution for you.

CXone Packages

 

 Customer Engagement 
Essentials 
Core 
Complete 
   Digital Voice   Omnichannel       

Open, cloud-native Platform


✔ 

✔ 

✔ 

ACD Digital Agent


✔ 



 

ACD Voice Agent

 

 ✔

✔ 

 

 

 

Digital Channels

 ✔


✔ 

✔ 

✔ 

 

Self-service IVR


 

✔ 

✔ 

✔ 

Ports

 

 3

Integrated Softphone

 

✔ 

✔ 

✔ 

✔ 

 

90+ Prebuilt Call Center Reports

 

✔ 

✔ 

✔ 

✔ 

✔ 

Unified Agent Desktop

 

✔ 

✔ 

✔ 

✔ 

 

Unified Administration

 ✔

✔ 

✔ 

✔ 

✔ 

✔ 

Work-from-home Ready

 

✔ 

✔ 

✔ 

✔ 

✔ 

Active Storage


 

5GB 5GB 5GB 5GB

5GB 

Standard Audio Recording

 

✔ 

 

 

 

 

Advanced Audio Recording

 


 ✔

✔ 

✔ 

✔ 

Screen Recording

 

 

 

 

✔ 

✔ 

Quality Management

 

 

 

 ✔

✔ 

✔ 

Workforce Management

 

 

 

 

 ✔

✔ 

Performance Management Reporting

 

 

 

 

 ✔

 

Customer Interaction Analytics

 

 

 

 

 

Customer Feedback Analytics

 

 

 

 

 

 

Proactive outbound, Pre-built CRM integration, and more are available as options.
CXone Contact Center Packages