5 mistakes to avoid when implementing a customer support chatbot
If your business is getting ready to implement its first customer support chatbot, congratulations! You've probably already discovered that chatbots can be used for all sorts of functions and that they can reduce labor costs, boost agent efficiency, and increase customer satisfaction. And you probably also know that an improperly deployed customer support chatbot can make customer satisfaction head south. If you're a little nervous, that's appropriate. It's good to go into this with eyes wide open.
Doing your due diligence before implementation is the best way to ensure your customer support chatbot is a rousing success. It's good to know best practices as well as what not to do. Here are 5 mistakes to avoid when implementing your customer support chatbot: