Reliability when you need it most.
Downtime isn’t an option. That’s why NICE inContact comes with a uptime guarantee of 99.99% and the ability to quickly switch your call center operations.
Never lose a call or session due to downtime.
99.99% platform uptime
Keep your operation running with our guaranteed 99.99% uptime SLA.
Built-in redundancy and failover
Never lose an active or queued contact session with fully redundant failover.
Rapid response at any scale
Automatically route calls to remote workers in multiple locations with more flexibility.
What our customers are saying.
“Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency. We are 24/7 and the disaster hotline for LA County."
Amy Latzer, Chief Operating Officer, 211 LA County
Stability. Flexibility. Dependability.
Automatic Call Distribution (ACD)
Route contacts to the most qualified available agent anywhere in the world, based on any need.
Workforce Intelligence
Automate daily operations, so you can keep service levels consistent across your contact center even during disaster.
Security and Compliance
Get access to the cloud security experts, tools and processes that keep your contact center safe and compliant.
Voice as a Service
Using one of multiple dedicated connection options, CXone helps prevent dropped or abandoned calls due to voice quality issues.
Datasheets
NICE inContact Disaster Recovery Capabilities
NICE inContact CXone provides enterprise level failover and redundancy capabilities to keep your business going, along with scalability features to allow quick response to any situation.
Customer Stories
Business Continuity during a pandemic
Calls to 211 LA’s disaster hotline escalated dramatically during the COVID-19 pandemic. 211 LA turned to Expivia, a BPO using CXone, which enabled both organizations to quickly transition their agents to working from home.
White Papers
Contact center disaster recovery (PDF)
Understand the challenges of implementing and managing a disaster recovery program for your contact center.