The contact center platform thatgrows with you.
Grow your business faster with all the tools and expertise you’ll ever need to keep delighting your customers.
Built to improve every customer experience.
Give your customers an exceptional experience with a simple platform that saves you money, eases management, and grows your business.
Put your customer connections first.
Customer relationships can happen on any channel. Bring them together with CXone, the cloud customer experience platform that small- and mid-sized businesses trust.
Work Efficiently
68% reduction in after call work
Increase Sales
10% increase in sales
Support Growth
23% increase in outbound calls
CXone packages
Start where you are, grow with your business.
CustomerEngagement
Engage customers better with digital, voice, or blended omnichannel service
Contact center Essentials
Deliver better customer experiences through agent empowerment
Contact center
Core
Core
Optimize efficiency and savings with performance and workforce management
Contact center Complete
Forge deeper loyalty with each customer through deep insights and personalization
Happier customers, across any channel
Resolve customer problems effortlessly using any channel by reaching the right agent or self-service option.
Work smarter
Run your business more effectively and reduce your labor costs with improved staff forecasting, scheduling, and training.
More power and simplicity for your agents
Go from juggling multiple apps to a single, elegant workspace for contact center, CRM, UC workgroup collaboration, and integrated business apps.
“With CXone skills-based routing, we increased our first-call resolution (FCR) from 74.4% to 80.3% in just one year!”
Lauren Crooks
Client Experience Manger
NextGear Capital
Your success is our success.
When you’re successful, we are too. That’s why we partner with you every step of the way to make sure your small business call center software solutions always work the way you need them to.
Demo Videos
How CXone Empowers Contact Center Agents
Contact center agents using NICE inContact CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalize true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.
Demo Videos
Give your managers more streamlined control
With unified administration, you’ve got more control and a simpler way to manage your contact center.
Demo Videos
Better manage core operations
See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.