CXone Packages
Start where you are, grow with your business.
Contact center Essentials
Deliver better customer experiences through agent empowerment
Contact center Advanced
Optimize efficiency and savings with performance and workforce management
Contact center Complete
Forge deeper loyalty with each customer through deep insights and personalization
Simplicity and affordability that fit just right.
The right-sized solution for you.
CXone Packages |
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NICE inContact CXone |
Call Center |
Contact Center |
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Core |
Essential |
Advanced |
Complete |
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| Cloud Native Platform | |||||
| Advanced Omnichannel-enabled ACD and IVR | |||||
| Unified Administration | |||||
| Integrated Agent Desktop | |||||
| Integrated Reporting | |||||
| Voice and Digital Interaction Channels | |||||
| Outbound Campaigns | |||||
| Quality Management with Analytics | |||||
| Workforce Management | |||||
| Performance Management | |||||
| Customer Interaction Analytics | |||||
| Customer Feedback Analytics | |||||
CXone Contact Center Packages