DEVone Developer Community

Part of  DEVone Ecosystem

The tools you need to power the innovation customers want

Access the right tools and resources to develop product integrations and applications for the NICE CXone suite of solutions. The DEVone Developer Community is where you'll find our library of RESTful APIs and SDKs, on-demand documentation, and FAQs and tutorials on best practices for developing applications and solutions of any size.

Latest News

The API Façade is available for customer integration use. It provides a single endpoint to access CXone suite APIs. Using the Façade does not require a change to authentication for Central or Userhub. The API Facade does use a separate base URI that is no longer cluster specific. The new uri for the API façade will be: “[https://api-\\\\ {area}|https://api-/].niceincontact.com”. Before using the API Façade your area should be added to your whitelist. To see a list of the domain names including the API Façade go to the Port, Domain, Voice, and IP Address Requirements page on the help site.

Central:
UserHub:

Select your Cluster and the domain list templates will be displayed.
If you do not know your area the Port, Domain, Voice, and IP Address Requirements page will show your area after selecting a cluster.

NA1 Example:
"resource_server_base_uri":
https://api-na1.niceincontact.com/inContactAPI/

"Digital Engagement resource_server_base_uri":
https://api-de-na1.niceincontact.com/dfo/3.0

The refresh token will not be different and will reflect your cluster just as before.
"refresh_token_server_uri":
https://api-c24.incontact.com/InContactAuthorizationServer/Token

To make API requests to endpoints like GET /v29.0/agents you will use the API façade’s as the base URI.
NA1 Example:
https://api-na1.niceincontact.com/incontactapi/services/v29.0/agents

For deprecation information, release notes, and more, check out the What`s New page