Overview
While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.
So they turned to NICE CXone, a customer interaction-centric cloud-native platform. BAYADA soon experienced improved patient experiences, efficiency, productivity, and cost savings.
Major improvements included:
- Operational costs dropped 25% for phone and 15% for email
- Call abandon rates dropped 87% with simplified IVR
- Email service levels improved 70% with automated routing
Discover how CXone helped BAYADA and can help you.
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