Overview
As a management consulting firm that provides contact center services to clients in the managed care sector, Engaging Solutions found that working with complicated data from state agencies and clients’ on-premise systems required some out-of-the-box thinking. Collaborating with NICE CXone and another partner, Spice CSM on a customized, automated solution, the company was able to complete a major client project in just 90 days—and achieve additional improvements in productivity and efficiency.
Fueling loyalty with digital
A leading transportation provider is driving customer loyalty with smart digital conversations.
CXone Helps Athens Services Improve Their Contact Center (PDF)
As a booming trash-hauling and recycling company, Athens Services was managing fluctuating call volume, chaotic and frustrating scheduling and staffing, and even the impacts of erratic Southern California weather—but all without modern-day contact center technology and tools. NICE’s IVR and inViewTM Performance Management for CXone made a world of difference. But the real game-changer for sharpening operations and boosting service levels? NICE Workforce Management.
Transform your business
Transform your business with great CX.
