Overview
Ever since this financial services company moved from an archaic on-premises contact center system to NICE CXone's unified CXone cloud CX platform, it has benefited in a number of ways. Not only are contact center operations more efficient and customer service much improved, but CXone’s versatility and expanded capabilities have also helped the company grow its business tenfold.
CXone is Roadmap to Success for Georgia MVD
A lack of visibility and reporting had put the contact center for the Georgia Department of Revenue’s Motor Vehicle Division on the road to nowhere. But with ready access to critical data and call metrics through CXone, the division can make real-time business decisions, close performance gaps and provide timely coaching—all of which are driving a new level of CX quality.
