Overview
Icatu Seguros, a Brazilian insurance provider, needed to quickly move its workforce home during the COVID-19 pandemic. However, the previous system it was using via an outsourcer couldn’t support a remote workforce.
NICE CXone helped Icatu make a quick transition: the NICE CXone team was contacted on a Friday and by Monday, Icatu’s agents were working from home without a hitch. With CXone, Icatu also gained improved system stability and the ability to make system updates itself rather than waiting for an outsourcer to provide the solution they needed.
