Research reveals there is a foundational relationship between agent experience and good customer experience. The more a contact center can engage and motivate agents – the less attrition it will experience, which positively affects customers and the organization. This webinar takes leaders through the process of building agent experience maturity, one step at a time.
Increase Agent Productivity with MAX – My Agent eXperience
Take a detailed look at the tools and functionality in Max - My Agent eXperience that in increase agent productivity while enabling your agents to provide a superior customer experience.
Agents are the biggest assets in contact centers. Learn first hand from agents, supervisors and Senior management on what motivates and engages the agents the most. Learn more interesting data around agent training, onboarding, performance, tools and many more from this ICMI survey on agent experience and agent engagement.
The AI Enabled Contact Center
Artificial intelligence (AI) is increasingly being incorporated into contact center solutions. It empowers staff and customers and adds speed and agility to resolution of requests — all while delivering cost savings and ROI. Learn how and where to put AI to work in your contact center.