Among your contact center resources, your agents are the most critical. They interact with and deliver services to customers, thus directly affecting customer satisfaction and loyalty. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Utilizing our workforce optimization technologies developed in advanced statistical and mathematical optimization, NICE Workforce Management answers the industry’s need and delivers breakthrough performance improvements.
Contact Center Agent Productivity Enhancement (Video)
NICE enhances agent productivity at 2-1-1 Hudson Valley.
Cloud Call Center Software: 2017 Ovum Decision Matrix (PDF)
A move to the cloud should be a smooth transition into a seamless contact center environment. Inform this important operational decision with insight from IT industry expert OVUM
Accelerate Customer Experience Innovation with Open Development Platform
Find how you can get more from your CCaaS investment with greater ROI when you accelerate customer experience and drive innovation with an open development platform.