The CX game show


How does your CX knowledge compare to your peers? Find out. Watch as other contact center leaders compete against one another during our first-ever CX game show. Questions cover everything from digital-first service to omnichannel experience to customers for life. Have fun and learn strategies for tackling common challenges facing today’s contact centers. Tune in now.


5 digital customer service practices that reduce effort and churn

Most contact centers are missing out on opportunities to increase customer satisfaction and retention. For some, it’s because they’re unintentionally ignoring customers. For others, it’s because operational processes are working against them. Find out how your contact center can boost customer loyalty during this discussion with industry experts Chris Bauserman and Vit Horky.


Megatrends for 2021

A new perspective for transforming customer experience in 2021 – beyond familiar metrics, processes & technology silos.

White Papers

The Digital-first Contact Center

Find data and background, tips and tricks on how to prepare your agents, supervisors and managers for best-in-class digital experiences.