What is Hosted Call Center?

A hosted call center is also known as cloud call center and refers to customer engagement software solutions that are hosted by cloud providers and utilize offsite servers.

Hosted call center services lower cost of ownership because they eliminate many overhead expenses. Cloud call centers and hosted call centers are terms that can be used interchangeably. Cloud services are a type of hosted software service. Hosted services include any system outside of the organization’s onsite location.

What’s a Cloud-Based Contact Center? Software & Technology

You’re probably familiar with a traditional contact center setup, with a call distributor that disperses calls to agents, who answer them from their cubicles in a massive call center. The modern call center, however, is so much more than that, and it looks a lot different, too.