What is PSTN?
PSTN stands for public switched telephone network, which in simple terms is the phone network that enables landline phone service. The PSTN has been in place since the early days of telephones and is operated by a combination of local, regional, and national phone service providers. The PSTN uses copper wires to carry analog or digital voice data and relies on a network of switching centers to act as nodes that carry calls from one local station to the next until the calls reach their final destinations. It can also be used to access the internet, but it's a slower option than broadband.
Cellular service has sent PSTN use into a decline as more consumers opt to use mobile phones rather than landlines. However, many businesses still connect their phones, private branch exchanges (PBXs), and automatic call distributors (ACDs) to the PSTN.
How NICE can help
NICE is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:
- Modern ACD providing digital first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.