"We used to make collections reminder calls manually to customers—not a good use of our agents’ time. Now call lists are automatically created by pulling customer contact data from Salesforce, and NICE CXone's Personal Connection™ Outbound Dialer makes the calls and drops recorded messages. This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Pauline Mulvey, Vice President of Enterprise Business Technology, Mitchell International
More revenue, fewer hang-ups, and a whole lot more
See how Personal Connection dialer provides a better customer experience along with more revenue.
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