We make it easy for contact centres to
transform one-on-one experiences.
Contact Center transformation
Unify omnichannel routing and workforce optimisation with the agility of the cloud.
Contact Center transformation
Achieve your customer experience goals with cost-effective scalability and reliability.
Contact Center transformation
Turn your customer experience into a competitive advantage with an advanced all-in-one customer interaction solution.

What Our Customers Say

See how Sunrun’s 125 agents use Salesforce and CXone integration to provide customers seamless omnichannel experiences.

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SeaWorld’s 300 agents enhance guest journeys with NICE inContact CXone.
See how.

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See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

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Power your customer experience goals with NICE inContact CXone

Power your customer experience goals
85 plus
Fortune 100 customers
395,000 plus
Agents worldwide
SLA
Guaranteed voice
Guaranteed uptime
100 plus
Countries
15 years
In the cloud
The global leader in cloud contact centre software. But don’t take our word for it. Take theirs.
Named a Leader Five Years in a Row!
2019 Gartner Magic Quadrant for Contact Center as a Service, North America
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Leader in cloud contact center
Highest possible scores in 29 of 33 criteria
The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Providers, Q3 2020
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the forrester wave q3 2020
Leader in cloud contact center
#1 overall leader above 12 other cloud contact center providers
2018 Ventana Contact Center in the Cloud Value Index
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Achieved the highest overall position for ability to execute
Named a Leader Five Years in a Row!
2019 Gartner Magic Quadrant for Contact Center as a Service, North America
Get the Report
Highest possible scores in 29 of 33 criteria
Leader in cloud contact center
Highest possible scores in 29 of 33 criteria
The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Providers, Q3 2020
Get the Report
the forrester wave q3 2020
#1 overall leader
Leader in cloud contact center
#1 overall leader above 12 other cloud contact center providers
2018 Ventana Contact Center in the Cloud Value Index
Get the Report

Ready to transform the way you achieve your customer experience goals?