Most contact centers are missing out on opportunities to increase customer satisfaction and retention. For some, it’s because they’re unintentionally ignoring customers. For others, it’s because operational processes are working against them. Find out how your contact center can boost customer loyalty during this discussion with industry experts Chris Bauserman and Vit Horky.
Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center
If you know it’s time to take your CX to a whole new level, you need to watch the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center. This one-stop resource will take you through the entire decision process: how to determine where you are now, where you need to be and how to take the best path for getting there. From this webinar, you’ll also be able to compare your options, build an effective RFP and select the right vendor-partner for your organization.
Powerful New Approaches to Improving Customer Journeys
A personalized customer experience is critical to improving customer relationships and boosting sales. But is it possible to personalize the customer experience regardless of the size of your contact center? We’ve got the strategies you need to deliver the experience your customers expect. In this webinar, you’ll learn how to seamlessly transition your contact center from “one-size-fits-all” to the ideal custom experiences your customers want.
CXone Cloud Platform for Swedish Rail (PDF)
Swedish Rail: On track with CXone Its trains transport 140,000 people to various Nordic capitals every day. Its 200 advisors handle 800,000 interactions with travelers every year by phone, email, SMS and social media. But Swedish Rail’s two contact centers weren’t really working in sync—that is, until they were unified on NICE’s CXone cloud platform.