Looking to modernize and update your existing contact center? Hear from NICE inContact Customer, Aetna on how they took on the daunting task of redefining their contact center operations.
Live Demonstrations of Breakthrough Innovations
Contact centers everywhere face a central question: Why digital, why now? Customers expect a variety of digital channels. The latest in CXone technology solutions are transforming the customer and agent experience to power true digital-first omnichannel. With this approach, contact centers can remove traditional barriers, gain real advantages and start having smart digital conversations with customers and empowered agents!
Best Practice: Preparing Your Contact Center for the Unexpected
Hear from NICE inContact Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.
Best Practice: Use Speech Analytics to Optimize Performance
Hear from NICE inContact Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.