Customer convenience: Strategies that give you a competitive edge

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When it comes to customers, the bar for CX is higher than ever. Customers want amazing service – and if your contact center doesn’t provide it, you’ll hear about it. Enter the Convenience Revolution, where leaders are dumping outdated platforms in favor of delivering the low-effort, friction-free experiences customers now demand. This webinar also shares six principles you need to know to gain the competitive advantage when making this powerful transition.