Webinars

Webinar: Contact Center Customer Experience Demonstration

Overview

Speech and text analytics solutions are often used to gain an understanding of positive and negative sentiment occurring in agent and customer interactions. In this webinar hosted with CRMXchange, we’ll go beyond sentiment, exploring some of the new insights cutting edge analytic technologies can help you to understand and how they affect customer experience and the bottom line.

 

White Papers

5 Fast Tips for Applying QM and Speech Analytics (PDF)

Datasheets

Turn raw data into lasting impact

Gain actionable insights from every customer interaction with NICE CXone Interaction Analytics.