Customer Stories

CVent Builds Customer Satisfaction, Relationships with CXone

Overview

Keeping customer satisfaction high is central to Cvent’s strategy for building long-term relationships with organizations using its meeting and event planning software. But the company’s outdated proprietary contact center system was a hindrance. Now with the CXone unified cloud CX platform, however, uptime reliability, real-time reporting and seamless, user-friendly agent tools, Cvent is providing the kind of CX that keeps customers coming back for more.

Customer Stories

Webhelp Nordic Keeps clients on track with CXone

Hear how Webhelp Nordic transformed agent performance and customer experience with CXone.

Customer Stories

Teleflora’s Business Blossoms with CXone

Instant scale and customer satisfaction.

Customer Stories

OrthoBanc Gains Reliability, Stability & Scalability with CXone

Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE inContact’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.