Customer Stories

CXone Native-Cloud Contact Center Solutions: Just the Ticket for Omega World Travel

Overview

Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.

Customer Stories

Contact Center WFO: BAYADA Streamlines Workflows with CXone (PDF)

The Rx BAYADA Needed: CXone Providing sub-standard experience just isn’t an option for BAYADA Home Health Care’s contact center as it struggled to keep up with exploding growth in contact volume: Its agents are the the first contact for patients, families and providers, determine what services are needed and initiate care. By moving to NICE and CXone, BAYADA has managed to improved efficiency, productivity and CX—all while realizing substantial contact center cost savings.

White Papers

The Ultimate Contact Center Guide (PDF)

Looking to find and unlock hidden secrets that drive rapid or sustained growth? As revenue targets trend upwards without corresponding budget increases, many businesses have zeroed in on the need to optimize customer service to help foster growth. That places the contact center operation front and center in helping the enterprise meet desired revenue goals. Too often, however, companies focus on finding and winning new customers -- not the best growth strategy if you ultimately lose them! While attracting new customers is certainly a part of the equation, your current customer base, if treated and approached properly, can be a steady source of new revenue.