CXone Performance Analytics for Salesforce Einstein overview video

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Overview

Want an easy way to find out how you can boost your first contact resolution, agent efficiency and sales productivity? Check out CXone Performance Analytics for Salesforce Einstein! By automatic linking your contact center and Salesforce CRM data, this application creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new insights. In just a few clicks, you’ll get data-driven recommendations and predictions that will improve your overall contact center performance.