Leading European energy producer recognized that customer service would be pivotal when it launched its new operation in France. That’s why the company teamed up with leading BPO Webhelp and NICE inContact to move to the CXone cloud CX platform and a unified, scalable omnichannel contact center solution.
Empire Today's Move Up to CXone and the Cloud
Although Empire Today was moving forward, its contact center was stuck in the past. Instead of paying $1 million to upgrade it with modern functionality, the company wisely decided to search for a new partner and move to the cloud. Empire chose NICE inContact and the CXone cloud CX platform and has never looked back.
Chat Boosts Contact Center KPIs
Most consumers today prefer chat. See how one customer uses chat to boost Contact Center KPIs.
What do customers really think about your CX? Our 2019 CX Transformation Benchmark findings show a huge discrepancy between what businesses think they provide and what customers actually experience. Inside this webinar, you’ll discover how your contact centre can close the customer service gap and build a stronger customer experience strategy. starting today. Stream the webinar now!