CXone SmartAssist by Amelia


Enable customers to communicate via natural language (voice or chat) to resolve support issues or ask questions when they contact your business. CXone SmartAssist by Amelia is an end-to-end automation solution with out-of-the-box templates for dozens of processes that are industry specific customer-facing and cross industry back-office processes. It delivers relevant, personalized information efficiently freeing up agents to focus on high value tasks.

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Inner circle guide to AI, chatbots & more


Sometimes your customers want to help themselves – let them!

Learn how to give customers the power to help themselves – by enhancing your self-service with AI-powered technologies such as chatbots, conversational AI and real-time agent guidance. Not only do customers get what they want, agents and contact centers do too, with benefits that include better agent performance, faster response times, higher first contact resolution and increased customer satisfaction.

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State of contact centre transformation in the new digital world (ContactBabel)