White Papers

DMG 2019-2020 Cloud-Based Contact Center Infrastructure Product and Market Report

Overview

DMG Consulting’s 2019-2020 Cloud-Based Contact Center Infrastructure Product and Market Report presents product as well as vendor satisfaction ratings, each broken down into several categories, as collected from cloud contact center users. Download your copy today to read how NICE inContact CXone scored in the vendor satisfaction categories.

Customer Stories

Best Practice: Exploring the Future of your Contact Center

Looking to modernize and update your existing contact center? Hear from NICE inContact Customer, Aetna on how they took on the daunting task of redefining their contact center operations.

Demo Videos

More revenue, fewer hang-ups, and a whole lot more

See how Personal Connection dialer provides a better customer experience along with more revenue.

Demo Videos

CXone FedRAMP Compliant Contact Center Solutions

In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.