Giving your CXone agents superpowers with a virtual chat bot! (LPL Financial, Cognicor)

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Overview

Learn how LPL Financial effectively harnessed the power of the NICE inContact platform and CogniCor CIRA Digital Assistant platform to transform the experience of support agents, resulting in reduced call handling time, smart agent routing, increased compliance, and accelerated agent training times. With the financial services industry at a tipping point - where firms compete to entice new customers, disrupt existing rules of production and consumption, and rewrite the rules on channels of distribution - find out how omnichannel conversations are helping financial services teams stay engaged 24x7 with their clients.