Demo Videos

Honeywell Transforms Its Business with CX Solution

Overview

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

 

Customer Stories

Advanced Chat and Cobrowse for ESCI (PDF) | Call Center Software

Students love chat. Agents love chat. Abandon rates and stress levels dropped. Productivity soared, and satisfaction rose on all fronts. That’s what ECSI, the nation’s largest student loan servicer, found when it moved to NICE inContact’s CX cloud CX platform and implemented its Advanced Chat for CXone, among other products.  

White Papers

Customer Experience Maturity Model - Assessment Toolkit (PDF)

As we enter the experience economy, CX proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process. Organizations need to look at a CX maturity model to programmatically transform CX through contact center . This white paper will help you assess your current state of CX maturity level and help you with tools to move to the next level.