Consumers expect it. The private sector delivers it. Excellent service has become the norm, and your customers will tell you that “good enough for government” just doesn’t cut it.
NICE CXone Helps Webhelp Nordic Drive International Growth (PDF)
As part of global business process outsourcer (BPO) Webhelp, Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland, and Latvia. Before they switched to NICE NICE CXone, they used an on-premise solution that was difficult to upgrade.
Ominchannel Cloud Contact Center Solution for Webhelp (Video)
To meet the needs of its international clients, Webhelp needs to offer multi-lingual, omnichannel services—social media, online chat, SMS, and more—that can be customized and scaled quickly when new clients come on board. NICE CXone’s single, omnichannel, cloud solution has been the answer for Webhelp to cover the globe and offer comprehensive possibilities to clients. Learn more about the NICE CXone-Webhelp partnership why it’s even described as “family.”