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Omnichannel Contact Center ICMI Tool Kit


As interactions expand into new channels, pressure mounts for organizations to deliver an integrated, seamless customer experience. This Tool Kit provides fundamental resources to successfully deploy omnichannel service in your contact centers.


Demo Videos

Omnichannel Routing (Video) | CXone Call Center Software

Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.  


NICE inContact CXone Interaction Channels

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Omnichannel toolkit

New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.