NeoNova Continues to Build Capabilities, CX and Trust with CXone Flexibility, efficiency and visibility have all been happy outcomes of NeoNova’s decision to move its contact center to the cloud and CXone, and both the customer experience and agent engagement are on the rise. But its new-found disaster recovery capabilities have also brought peace of mind: With CXone, NeoNova can now re-establish its contact center any time, anywhere, without missing a beat.
The Digital-first Contact Center
Find data and background, tips and tricks on how to prepare your agents, supervisors and managers for best-in-class digital experiences.
Cloud Call Center Software for Volunteers of America (Video)
Volunteers of America saves half a million with inContact.