Demo Videos

NICE inContact CXone Workforce Management - Video

Overview

Among your contact center resources, your agents are the most critical. They interact with and deliver services to customers, thus directly affecting customer satisfaction and loyalty. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Utilizing our workforce optimization technologies developed in advanced statistical and mathematical optimization, NICE inContact Workforce Management Pro answers the industry’s need and delivers breakthrough performance improvements.

Demo Videos

Contact Center Agent Productivity Enhancement (Video)

inContact enhances agent productivity at 2-1-1 Hudson Valley.

White Papers

Cloud Call Center Software: 2017 Ovum Decision Matrix (PDF)

A move to the cloud should be a smooth transition into a seamless contact center environment. Inform this important operational decision with insight from IT industry expert OVUM

Webinars

Accelerate Customer Experience Innovation with Open Development Platform

Find how you can get more from your CCaaS investment with greater ROI when you accelerate customer experience and drive innovation with an open development platform.