Demo Videos

Call Center Collaboration with My Agent eXperience (MAX)

Overview

Empower your agents to collaborate with co-workers within the contact center, as well as with experts beyond the contact center that have specialist skills or knowledge. MAX provides the tools that agents need to reach out to resources anywhere to increase first contact resolution and improve the customer experience.

 

 

White Papers

DMG Cloud-Based Contact Center Infrastructure Product and Market Report (PDF)

DMG Consulting's 2018/2019 : DMG Cloud-Based Contact Center Infrastructure Product and Market Report can help in selecting the right partner for cloud-based contact center infrastructure needs. Read on to learn why NICE inContact was rated highest in both product and overall vendor satisfaction by customers.  

Customer Stories

City Furniture turns data into performance

Read how City Furniture significantly improved productivity, efficiency and service quality with NICE inContact CXone.

Customer Stories

NICE inContact Helps Appriss Deliver on its Mission (PDF)

The Appriss formula is a powerful one: Use technology to do good. The data analytics company provides data and platforms for solving tough issues plaguing business and society around the world. The company’s 55-agent contact center, which handles more than 30,000 calls monthly—24 hours a day, seven days a week, 365 days a year—needed technology that would raise visibility, service levels, productivity and efficiency. Moving to the CXone integrated cloud platform and solutions has achieved all that and more for Appriss.