Overview
Sunrun is the largest residential solar company in the U.S. with over 160,000 customers in 22 states. The company has a strong focus on delivering outstanding customer service; however, the call center solution they were using wasn’t facilitating that goal.
Sunrun selected NICE inContact CXone, because of its Salesforce integration and outstanding reporting. With CXone, they’ve realized a positive impact on many KPIs, including a 5% reduction in average handle time.
Customer satisfaction surveys help NextGear Capital improve quality
NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Learn how NextGear Capital gets customer feedback using NICE inContact’s Customer Satisfaction Survey tool to continuously improve customer experience.
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
SunRun: Generating Growth with NICE inContact CXone
Sunrun selected NICE inContact CXone, because of its Salesforce integration and outstanding reporting. With CXone, they’ve realized a positive impact on many KPIs, including a 5% reduction in average handle time.