What if you’re selling a product that makes people happy, but your customer experience—not so much? You do what Teleflora® did and move to NICE inContact’s CXone integrated contact center cloud platform. Happiness is now in bloom all the way around—and for Teleflora and its florists, the bottom line is flourishing.
NICE inContact Technology Helps 211 LA County Meets Critical Needs
As the lifeline for LA County’s most vulnerable, at-risk populations and disaster central for all of LA County’s 10 million residents, 211 LA County has 60 highly trained representatives answering half a million calls a year, 24/7. NICE inContact technology and especially its workforce management solutions are central to 211 LA County’s ability to serve the millions who rely on this connection for critical services.
Customer experience. In their own words
Hear from actual customers to learn how different industries are delivering better customer experiences in this 15-industry report.
95% Service Levels with NICE inContact (PDF)
Mobile Mini is the world's leading provider of portable storage solutions. Their goal is to redefine the portable storage and office industry. In order to exceed customer expectations they turned to NICE inContact and CXone Agent for Salesforce®. The continuity of data allows them to know their customer and provide a seamless omnichannel experience. In one year, they have improved their service levels, broken sales records, and increased agent engagement.