Overview
To meet the needs of its international clients, Webhelp needs to offer multi-lingual, omnichannel services—social media, online chat, SMS, and more—that can be customized and scaled quickly when new clients come on board. NICE inContact’s single, omnichannel, cloud solution has been the answer for Webhelp to cover the globe and offer comprehensive possibilities to clients. Learn more about the NICE inContact-Webhelp partnership why it’s even described as “family.”
Ominchannel Cloud Contact Center Solution for Webhelp (Video)
To meet the needs of its international clients, Webhelp needs to offer multi-lingual, omnichannel services—social media, online chat, SMS, and more—that can be customized and scaled quickly when new clients come on board. NICE inContact’s single, omnichannel, cloud solution has been the answer for Webhelp to cover the globe and offer comprehensive possibilities to clients. Learn more about the NICE inContact-Webhelp partnership why it’s even described as “family.”
Cloud Call Center Software: 2017 Ovum Decision Matrix (PDF)
A move to the cloud should be a smooth transition into a seamless contact center environment. Inform this important operational decision with insight from IT industry expert OVUM
A developer-ready platform
Find out the true meaning of an open cloud foundation – a platform that allows API integrations that enable a truly unique customer and agent experience.