What is a Proxy Server?
A proxy server is software or a device that acts as a gateway between you and the internet. It facilitates requests from client computers to access external resources, such as web pages. In their role of acting as a gateway to the internet, proxy servers evaluate requests, perform caching services, handle the network tasks, and return the requested information to the initiating computer.
Organizations often set up proxy servers for security reasons, since they can act as firewalls and provide an additional layer of security against hackers. They can also set controls on the proxy server to prevent employees from accessing certain types of websites. Individuals can also use proxy servers when accessing the internet for personal use. Proxy servers mask individual IP addresses, making it easier to anonymously use the internet.
How NICE inContact can help
NICE inContact is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:
- Modern ACD providing digital first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.