NICE CXone is the highest ranking contact center software on major B2B SaaS review sites.

Our customers have spoken loudly and clearly. When it comes to customer service, ease of use, value for money and other user-centric features, NICE CXone's standards are unmatched. Read NICE CXone customer reviews across major B2B SaaS review sites to learn why CXone is the leading contact center software in the industry.
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NICE CXone Rankings on G2

G2 ranks products based on reviews gathered from customers as well as data aggregated from online sources and social networks.

NICE CXone Reviews on G2

G2’s rating of products is based on reviews received from a product’s customers as well as data aggregated from online sources and social networks.

Read about the experiences of NICE customers

Comparison reports

NICE CXone outperforms competitors when it comes to the most important contact center software features. These comparison reports are based solely on customer reviews. When writing their review, customers are asked to rate their experience with each product feature.
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NICE CXone Reviews on Trustradius

Trustradius calculates a product’s scores based on a weighted average of reviews and ratings. Factors include overall Likelihood to Recommend score, scores for attributes like usability and support and scores for specific features like dashboarding and reporting.
NICE CXone is a Top Rated software in the following categories on Trustradius:
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Contact Center Software
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Call Center Workforce Optimization Software
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NICE CXone was recognized as a leader by Forrester Research in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. CXone is top ranked in the “current offering” and “strategy” categories and received the highest possible scores in 29 of 33 criteria used to evaluate cloud contact center providers.

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