+1 201 561 4442
NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live AgentVIEW
Salt Lake City, September 26, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. CXone helps agents be more efficient by handling omnichannel customer interactions and accessing WFO functionality from within the familiar Salesforce agent user interface. Integrations between CXone and Salesforce automatically provide the information agents need to deliver personalized service and outstanding customer experiences.