Press Releases

NICE inContact Receives Highest Scores in Four of Five Use Cases in Gartner Report

VIEW Jan 9, 2019

Salt Lake City, January 10, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, provider of CXone, the world’s #1 cloud customer experience platform, today announced that it received the highest product scores across four of five use cases in Gartner’s “Critical Capabilities for Contact Center as a Service” research report. NICE inContact received the highest scores in both geographic use cases, North America and Western Europe, and two application use cases, customer engagement and agile contact center, for CXone. Gartner's report evaluates 11 unique critical capabilities within each use case.