Collaboration beyond the contact center.
The entire organization, reachable in one click
Resolve increasingly complex customer interactions with a single click-to-call, -chat, -email anyone in the organization.
Integration done
right
A single, integrated agent view for handling calls and communicating within the entire organization.
We pre-build, so you don’t have to
Reduce costs involved in building a custom integration and speed up time to deployment.
Easy connections, simplified collaboration.
Consolidated agent desktop
Facilitate expert access through video and collaboration bringing together your UC and CC platforms in a unified agent interface.
One-click organization access
Concurrent agent state on across platforms ensures availability. Easy click-to-contact functions support warm hand-offs to SMEs and knowledge workers across the enterprise.
Customize and integrate with ease
From UC to CRM, NICE CXone offers continuously expanded, updated, and fool-proof integrations with other leading cloud tools.
Unified

One login for all tools and interfaces, creating seamless agent experience.
Datasheets

NICE CXone UCaaS Integrations

Pre-built adapters connecting the contact center to leading UC tools, facilitating expert access through synchronized presence and instant engagement, bringing together the two platforms in a unified agent interface, connecting your agent workforce in minutes with Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.

Demo Videos

NICE CXone Voice as a Service (VaaS)

A contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale

Demo Videos

Better manage core operations

See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.